Fixing a Broken Content Update


If you're encountering issues after a Content Update occurs, you can try the below troubleshooting steps to downgrade a certain game to a different version that was previously published and working. In order to get started, you have to first add the -TechSupport flag to the SpringboardVR Desktop Client shortcut.

Switching on Tech Support

First things first, the application needs to be provided with a specific argument before you can gain access to the menu options that allow downgrading content.

  1. Right click on the Desktop shortcut and open up the 'Properties' window
    • If you use the Start Menu shortcut, you'll want to right click on the shortcut and under 'More' click on 'Open file location'
  2. Navigate to the 'Target' field and add the -TechSupport flag at the end of the path
    • The path should look something like this:
      AppData\Local\SpringboardVR\BackgroundService.exe -TechSupport
  3. Click on 'Apply' and then close the properties window.
  4. If the Desktop Client is already running, close it.
  5. Open the Desktop Client and if the 'Diagnostics' window opens up along with the 'chrome-devtools' window, then the flag has been enabled correctly.

The chrome-devtools window, can be safely closed

Downgrading Content

The first new menu option is 'Switch Game Builds' which will open up a new window that allows you to choose which game you want to downgrade and which build you want to downgrade to.

Default state of the 'Switch Game Builds' window

  1. Choose a game from the drop down list.
  2. The program will retrieve all builds and populate the build drop down list (may take some time).
  3. Each build is described in this format:
    <build-number> - <content-version> (<updated-on>) [<build-id>]
    • The '<content-version>' may not always appear cause developers are not required to give one.
  4. Choose a build from the list and press the 'Switch to Build` button.
  5. The downgrade operation will begin and you can check the 'Diagnostics' window for progress.

After the downgrade operation completes, the Desktop Client will not make an attempt to update the content to the latest version any longer. This build will remain pinned for this game until you take further action once their has been a fix released for the content and you'd like to re-enable automatic updates.

Upgrading Content

There are a couple different ways that you can do this. Of course, using the same 'Switch Game Builds' window to update the content to a newer version is possible. However, this isn't an ideal long term solution. Instead, you can re-enable automatic updates for this game via the other new menu option: 'Unpin Game'.

  1. Choose the game you wish to unpin from the drop down list.
  2. Press the unpin button to confirm.
  3. Check the 'Diagnostics' window to see that it has started to update to the latest version available.
  4. Once update is complete, run content to see if it is operational.

After the content is verified to be working on the latest version, you can remove the -TechSupport flag from the shortcut that you edited before. This will stop the 'Diagnostics' and 'chrome-devtools' windows from opening up every time.

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