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Location Operator Setup Guide

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Overview

  1. Before You Start

  2. Home Page

  3. Organization Settings

  4. Locations

  5. Experiences

  6. Stations

  7. Online Reservation Setup
    - Widgets
    - Payment Option Integration
    - Prices & Available Hours
    - Coupons & Discounts

  8. Desktop Client

  9. Content
    - Adding Marketplace Content
    - Adding Content Manually
    - Adding Content to Your Stations

  10. Filtering Options

  11. Station Monitor & Testing

  12. Other Features

 

 

1. Before You Start

First Steps in Starting Your 30-Day Free Trial

  1. Before starting, make sure you have access to your VR Headset and computer during setup.
  2. Go to this link to create your account.
  3. Fill in the information it asks for, verify your email, and then log into your SpringboardVR account.

 

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2. Home Page

Your SpringboardVR Operator Panel

Location_Operator_Home_Page.png

When you log into your account you will be directed to the "Home" page in your Operator Panel. This page will display your locations, give you the ability to open the Station Monitor, and direct you to helpful sites such as our Knowledge Base and Feature Requests. You can get back to this page later by clicking on the "Home" tab in the navigation menu.

 

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3. Organization Settings

Important Information

Location_Operator_Admin_Organization_Settings.png

  1. First click on "Admin" in the left panel then navigate to "Organization Settings."
  2. Fill out the information for your organization then click "Save" at the bottom of the page.
    • NOTE: These settings will be used for billing purposes.
  3. You can also opt into various Beta access for SpringboardVR features from your Organization settings page. 

 

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4. Locations

Start Creating Your Space

Location_Operator_Admin_Locations.png

  1. Next, you will need to click on “Admin” in the left panel, then select “Locations.”
  2. There will be a Default Location automatically located here. Click on the Default Location and fill out the Basic & Contact Information.
  3. Setup your desired Currency & Tax settings for your reservations.
  4. You can also export Reservation Data for your bookings here. Simply choose the start end date for the data you want to see and click "Download CSV". 
  5. Select “Save” at the bottom of the screen when you are done.

 

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5. Experiences

Creating Your Experiences

An Experience allows you to set different price points and settings per experiences. For example, you can have a Vive Experience and Windows Mixed Reality Experience with their own pricing tiers and hours of operation.

  • NOTE: Experiences need to be created before Stations.
  • NOTE: Stations can only be assigned to 1 Experience type at a time. Stations cannot be used for multiple Experiences.

Location_Operator_Location_Experiences.png

  1. Click on your location in the left panel then navigate to the “Experiences” tab.
  2. There will be a Default Experience located here.
  3. Click on the Default Experience and edit the information for your location.
    • See these Educational Assets for Branding & Launcher Announcements Best Practices.
    • NOTE: The logo that is uploaded for the Landscape Launcher Billboard will be cropped and used in the system button overlay within the Launcher when no title is being played.
  4. The Launcher Settings offer a few different options to choose from. These settings determine how the content list will appear in the Launcher. Pick which categories you want players to see in your content list home screen in the SpringboardVR environment.
    • Trending Titles - The trending content at your arcade.
    • New Releases - The newest content you've added to your arcade.
    • Difficulties - Easy, Medium & Hard categories will be displayed on your home screen. If off, players will still be able to filter by difficulty.
    • Tags - All the tags will be displayed on your home screen. If off, players will still be able to filter by tag.
  5. The Content Ratings are optional. If on, players will be asked to rate content (good or bad) when they are done playing.
  6. Next, go to the "Pricing and Hours" tab and set your price points and available hours for your Experience.
    • NOTE: It is important to fill out these options whether or not you use the Online Reservation system. These need to be set up for each Experience in order to access the Station Monitor.
  7. Make sure to fill out the other settings under Options.
  8. Finally, set your Refunds, Cancellation, and Late Policies in the last tab.
  9. Select "Save" at the bottom of the screen when you are done.
  10. When you are ready to create a new Experience, click on the "New Experience" button and repeat the steps above.

Location_Operator_New_Experience.png

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6. Stations

Creating Your Stations

Location_Operator_Location_Stations.png

  1. Next, click on your location and navigate to the "Stations" tab.
  2. Click on "New Station" to create your stations for your location.
    Location_Operator_New_Station.png
  3. Fill out the Station Basics information. 
    • NOTE: Stations can only be assigned to 1 Experience type at a time.
    • There are three options for Idle Mode:
      • Off: The station will not do anything when the headset goes idle. It will simply display like normal.
      • Videos: A video reel of content you have on your station will display in a loop.
        • If Videos is selected a volume slider will appear to the right. From here you can adjust the default volume for the video reel. By default the volume is set to 50%.
      • Desktop: The desktop will appear on your display.
  4. Next you will find the Additional Options for the Station.
    • Reservations Enabled is selected by default. This setting allows the station to be reserved online via the Widget.
    • Default Dashboard Elements is deselected by default. When enabled, this options allows for the default overlays, such as the SteamVR overlay, to appear when hitting the System Button on the controller.
      • We suggest leaving this deselected to keep your customers from accessing the computer, turning off SteamVR, or exiting SpringboardVR.
    • Theme Park Mode is deselected by default. It enables keyboard shortcuts that can stop and start a title. When you use the start shortcut it will launch the first title in your My Library list and when you use the stop shortcut the station will play the video for the title.
    • Time Enabled - If the timer is disabled, you will not need an active session on the station to launch content.
    • Launcher Content Preview Enabled allows the content to appear in the Launcher Environment with no time added to the station. If Disabled, no content will appear until time is added.
      • We suggest leaving this feature enabled so your customers can browse your titles before their time starts.
    • Launcher Enabled - If disabled, content must be remotely launched from the Station Monitor. When no title is running a Video Reel will play videos of the content assigned to the station instead of starting the Launcher.
    • If enabled, Quit Content When Play Time Is Up will quit the currently running title when time runs out and will return to the Launcher environment.
  5. On this page you can also see the Hardware/Software info for your station.
  6. Once you have set up your Additional Options click "Save."

 

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7. Online Reservation Setup

Setting Up Your Online Reservation System

In order to make sure your SpringboardVR Online Reservation System is fully operational you will need to setup a Widget, your Payment Options, and set Prices & Hours of Operation for each of your Experiences. Additionally, you can choose to setup Coupons & Discounts for your customers to use. 

 

WIDGETS

Location_Operator_Location_Widgets.png

  1. The first step is to select "Widgets."
  2. Click on the "New Widget" button in the upper right-hand corner of the screen.
    Location_Operator_New_Widget.png
  3. Fill out the Widget Details.
    • Mini Mode removes all text form the widget and only displays a calendar icon.
    • NOTE: You can see a preview of your Widget button to the right of the color pickers.
  4. Make sure to click "Save" when you are finished creating the Widget.
  5. After saving your widget, click "Share" and you will see a window with the Embed Code and Share Link.
    • You can use the Embed Code to embed the Widget into your website. There are instructions in the window on how to do so.
    • There is also a Share Link with a unique URL you can access and use to put the Reservation Link on your Facebook page, Twitter, website, etc.
    • Click here for information on integrating your share link into Facebook.

 

PAYMENT OPTION INTEGRATION

You need to make sure that you have connected a Square, Stripe, or PayPal account to your Location in order for your customers to pay online when they make a Reservation.

Location_Operator_Admin_Locations.png

  1. Click on “Admin” in the left panel then select “Locations”.
  2. Scroll down until you see the Payment Options section.
  3. Select either Square, Stripe, or PayPal and log into your account to enable online payments for your location.
    • You can also select the "Enable In Store Payments" option if you would like to give your customers the option of paying when they arrive at your location.
  4. Make sure to click "Save" when you are finished.

 

PRICES & AVAILABLE HOURS

Location_Operator_Location_Experiences.png

  1. If you have not already, navigate to the "Experiences" tab and select your Experience.
  2. Make sure you have set up your Price Points and Available Hours for your Experiences.
  3. If needed setup Minimum Booking Window, by specifying minimum time before session that is needed for booking to show available.
  4. Also make sure you have entered in your Cancellation, Refund, and Late Policies.
    Location_Operator_Location_Stations.png 
  5. Finally, navigate to the "Stations" page.
  6. Click "Edit" next to your stations and make sure "Reservations Enabled" is selected, allowing your stations to booked online.

 

COUPONS & DISCOUNTS

Coupons are codes that your customers enter in when making a reservation to receive a certain amount off their reservations. Discounts are automatically generated based on the customer meeting certain requirements within their reservation (i.e., getting 20% off when reserving 4 or more stations).

Location_Operator_Location_Coupons.png

  1. Select your location in the left panel then select “Coupons”.
  2. Click on the "New Coupon" button in the upper right-hand corner of the screen.
    Location_Operator_New_Coupon.png
  3. Fill out the Coupon Details and make sure to enter in a coupon code.
    • NOTE: This code is what customers will enter while checking out when making a reservation via the Widget. Codes must be between 3-20 characters and have no symbols or spaces.
  4. Complete the Coupon Timing and Coupon Parameters options. 
    • NOTE: We currently do not support importing lists for single-use Coupons such as Groupon.
  5. Make sure to click "Save" when you are finished creating the coupon.
    Location_Operator_Location_Discounts.png
  6. Now select "Discounts."
  7. Click on the "New Discount" button in the upper right-hand corner of the screen.
    Location_Operator_New_Discount.png
  8. Fill out the Discount Details and make sure to give it a name.
  9. Complete the Discount Timing and Discount Parameters.
  10. Make sure to click "Save" when you are finished creating the Discount.

 

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8. Desktop Client

Installing the Desktop Client

The term Desktop Client is new and might be confusing to some. Check out this article in our Knowledge Base that breaks down what the Desktop Client is.

NOTE: Installing the Desktop Client will have to be done on each individual computer you plan to run SpringboardVR on. SpringboardVR will only install on the disk and partition you installed Windows on so make sure you have 3.5GB available before installing.

Location_Operator_Location_Stations.png

  1. Before installing SpringboardVR, ensure you have installed SteamVR and run it for the first time to allow it to perform first time installation
  2. Download the Desktop Client for your VR PC.
    • To do so log into your SpringboardVR account, navigate to the “Stations” tab and click “Install Desktop Client” at the top of the page.Location_Operator_Install_Desktop_Client.png
    •  You can also download the Desktop Client directly from this Knowledge Base article.
  3. Once you have downloaded the Desktop Client file, find it in your downloads folder and run it by double-clicking it.

NOTE: Anti-virus software besides Windows Defender (AVG, Avira, Norton, etc.) will cause problems when installing SpringboardVR. Permanently disabling or deleting the program will allow SpringboardVR to run fine but otherwise connection errors will occur.

  • If a Windows Defender dialog appears click "More Info," then "Run Anyway."
  • If a Windows Firewall dialog appears click "Allow Access."
  1. The Setup will automatically begin installing the Desktop Client and start it up when it is done.
    • A progress indicator will show up to indicate the installation is still in progress – wait for it to disappear.
  2. On (automatic) startup of the Desktop Client a dialog will appear asking you to log into your SpringboardVR account on this station. These are the same login credentials you use to sign into your SpringboardVR account online. After you successfully do so, choose the station you're on in the next dialog.
    • For example: If you are at Station 1, select Station 1 to setup. It is very important you select the correct station.
  3. Once a station is selected the Desktop Client is fully installed and running. You can find the Desktop Client as a tray icon in the Windows taskbar's bottom right part. Depending on your Windows settings you can find the icon by clicking on the arrow pointing up in your Windows taskbar.
  4. Start up SteamVR on the computer if it isn't running already so the Desktop Client can recognize the content you already have installed on your computer. Once you have done this you can move on to adding the content to your Library.

 

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9. Content

Adding & Arranging Content in My Library

  1. First, click on "Content" then select "My Library".
    Location_Operator_Content_My_Library.png
  2. At the top of the the "My Library" page you will see two options for adding content, Add Content Manually and Add Marketplace Content. 

Location_Operators_Adding_Content.png

ADDING MARKETPLACE CONTENT

SpringboardVR offers a Commercial Licensing Marketplace with a wide variety of content to help make choosing titles simple. To use a license from our Marketplace use the "Add Marketplace Content" button. 

  1. Click "Add Marketplace Content" or navigate to the "Marketplace" page to access the available content.
    • NOTE: You cannot activate a license until you have entered in billing, ended your trial, and have subscribed to SpringboardVR. 
  2. Select the title you wish to license through SpringboardVR.
    • From here you can see additional details about the title such as experience type, age rating, difficulty level, number of players and more. 
  3. Click on "Activate License". 
  4. There will be a pop-up screen with the End User License Agreement for the title. Read through the EULA and if you agree to the terms set by the Content Creator, click "Accept".
    • You must accept the EULA for the title to be added to your Library. If you Decline the EULA the title will not be added to your Library and you will not have access to the content. 
  5. Once you accept the EULA you will be re-directed to the "My Library" page where you will see the new title at the top of your content list. 
  6. Click "Edit" on the title you added. There are different tabs at the top of the page where you can access and edit information for the title. 
    • Station Management: This page allows you to download the title to your stations or request Steam keys.
    • Content Details: From here you can edit the general information for the title.
    • Controller Instructions: In this section you can edit the controller instructions that appear in the overlay in the Launcher. 
      • NOTE: These instructions will only appear in the launcher if the station is using a Vive headset. Windows MR and Oculus support coming soon.
  7. From the Station Management tab you can begin enabling content on your stations.
    • There are a few different installation options for content in the SpringboardVR Marketplace. 
      • SpringboardVR one-click titles
      • Steam Key titles
      • Purchase on Steam titles
    • You will see toggles for each of your stations as well as your locations and experiences. You can choose to toggle on specific stations to enable the title or use the experience or location toggles to enable it for all the stations under those options. 
  8. If you have existing licensing agreements you will likely want to wait until those licenses expire before starting a SpringboardVR license. Clicking "Activate License" adds the title to My Library and automatically activates a license for all stations in your account. You will be billed for tracked time across all stations once there is an active license. Our system has no way of identifying if you have an existing license through another platform for some or all stations.

 

For SpringboardVR One-Click Titles:

If a title is on our one-click system the process for getting the content is quick and easy! 

  1. Toggle on the stations you want to install the title on.
  2. When you enable content on your stations, it will automatically download and install on your computers after you save the page. Once the download is complete the content will be available in the Launcher.
  3. Make sure to click "Save" at the bottom of the page to begin the installation of the title to your stations. 

 

For Steam Key Titles:

If a title has not yet uploaded to our one-click system you will need to request a Steam Key, take the keys and redeem them on all your Steam accounts, and download the title to the computer. 

  1. Click on the text "Request Steam Key" below the stations you want a key for.
    • NOTE: When requesting Steam keys from SpringboardVR, you are agreeing to the per minute license starting immediately for all the stations in your organization. You cannot delay billing after you request keys.
  2. Once you click request the Steam key will appear below the toggle for the station you requested it for.
    • If no Steam Keys are available it will show a pending status. This means we are waiting on the Content Creator to upload more keys. They will be notified and once keys have been uploaded you will receive an email with the keys assigned to your stations.
  3. When you receive your Steam keys you can claim them by going to your Steam account, selecting “+ Add A Game" in the bottom left corner of the screen, then choose "Activate a product on Steam” and follow the instructions to redeem the key.
  4. After redeeming the key in Steam you will need to download the content to your computer.
    • Note: You will need to activate a key and download the content on each station.
  5. You will also need to launch the title through Steam for the first time to accept any EULAs. EULAs may periodically update, if a title does not launch through the SpringboardVR Launcher and it is a Steam Install we recommend trying to launch it through Steam to see if there is a EULA that needs accepting or an update
  6. Once the title has been downloaded you will be able to start it from your Launcher if it has been enabled on the station.

 

For Purchase on Steam Titles:

There are a few Content Creators who require you to purchase their title on Steam as well as pay the commercial licensing cost. These titles will have a button on their page saying "Purchase on Steam".

  1. You will need to go to the Steam Store and purchase the title for each of the stations you want to offer it on. 
  2. After you have purchased the title and downloaded it to your computer, make sure it is added to "My Library" then go to the content page and toggle on the stations you have the title on. 
    • Turning on the toggle allows the content to be viewable from the Launcher.

 

ADDING CONTENT MANUALLY

You can add content you license from other sources, such as Steam Site Licensing or content you have a direct deal for, to your Library by using the "Add Content Manually" button.

  1. First, click on "Add Content Manually".
  2. From here you can either search our database for a preset for a title, or add it manually by creating a custom content entry.
  3. If you search for and find a title in the database:
    • Click "Add" and then select where you are licensing the title from.
    • Click "Add Content" to be taken to the titles' Content Details page in your Library.
    • The description, images, difficulty level, and more will be filled out automatically for titles with presets.
      • You may edit most of the fields on this page.
    • Click "Save" to add the title to your Library.
  4. If you do not find a preset for the title or want to create a custom content entry:
    • Click "Create Custom Entry".
    • Select where you are licensing the title from and click "Add Content".
    • Fill out the information for the title and click "Save" to add it to your Library.
      • For manually added titles you can upload your own videos and images.
      • Make sure you enter in the launch settings for the title.

 

ADDING CONTENT TO YOUR STATIONS

Now that you have added content to "My Library" you can assign titles your stations. There are two different ways to assign content to stations. 

 

Assigning Multiple Titles To One Station

These steps are best used if you have multiple new titles and want to assign them to a specific station.

Location_Operator_Location_Stations.png

  1. Click on the “Stations” tab then click “Edit” next to the station you want to assign content to.
    Location_Operator_Edit_Stations.png
  2. Select the “Content” tab at the top of the page.
  3. You can use the search box to look for a specific title you wish to enable or disable on the station as well as scroll through the list of titles. You can also use the dropdown menu to filter the titles to see what is and is not assigned to the station. 
    Location_Operator_Station_Add_Content.png
  4. Toggle on the titles you would like enabled on the station.
    • NOTE: If the title you enable is on SpringboardVR's one-click system, it will install to the computer after you save the page.
    • NOTE: If the title utilizes Steam keys, was directly purchased on Steam or is manually added content you will have to manually install the title on the computer. 
      Location_Operator_Station_Content_Toggles.png
  5. If you wish to unassigned a title, turn the toggle off next to the title you want removed.
    • NOTE: If the title you are removing is on SpringboardVR's one-click system, you will be asked if you just want to disable the title from the launcher or if you want uninstall it from the computer.
      Location_Operator_Station_Content_Warning.png
    • NOTE: If the title utilizes Steam keys, was directly purchased on Steam or is manually added content and you want to disable and uninstall it, you will need to remove the content manually from your computer.
  6. Additionally you can edit information for titles from this page. Click on the edit icon next to the title you want to update and it will open the title's page in a separate tab. 
    Location_Operator_Station_Content_Edit.png
  7. Make sure to click “Save” before leaving the page.

 

Assigning Content to Multiple Stations

These steps are best used if you have added a new title to your Library and want to assign it to multiple stations at once.
Location_Operator_Content_My_Library.png

  1. Select "My Library" in the navigation menu, then click “Edit” next to the title you want to assign to you stations.
  2. Each title may have a different process for being assigned to a station depending on which installation option it utilizes.

 

For SpringboardVR One-Click Titles:

  1. Click on the toggle to enable the content to the desired stations.
    • Enabling the title allows it to be viewed and started from the Launcher menu.
    • This will also download the content to the station after you click "Save" if you have not already installed the title.
  2. If you wish to disable the content from the station turn the toggle off.
    • You will see a pop-up message asking if you want to disable and uninstall the title or just disable it from being seen in the Launcher.
      • If you select "Disable" it will stay installed on your station’s computer but will be removed from the Launcher.
      • If you select "Disable & Uninstall" the content will be removed from the Launcher and will begin uninstalling from your computer. 
  3. Don't forget to click "Save" at the bottom of the page or your changes will be lost.

 

For Steam Key, Purchase on Steam, & Manually Added Titles:

  1. Use the toggles for the stations you want to assign the title to.
    • Enabling the title allows it to be viewed and started from the Launcher menu.
    • The title will be enabled on your Station after you click "Save". Remember to install the title on your computer. 
  2. If you wish to disable the content from the station turn the toggle off.
    • Because it is not a SpringboardVR title, if you want it uninstalled it from your station’s computer, you will need to uninstall it manually.

 

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10. Filtering Options

Editing the Filtering Options for the Launcher

The SpringboardVR Launcher allows your customers to filter content to quickly find titles that interest them based on tags, difficulty level, and player number. For titles in our Marketplace the filtering options will be automatically filled in, but you can make changes to some of the options the Content Creators set. 

Location_Operator_Content_My_Library.png

  1. First click "Edit" next to a piece of content in your "My Library".
  2. Select the "Content Details" tab at the top of the page.
  3. On this page you will see options to edit your Age Rating, Difficulty Level, Tags, and Number of Players.

 

AGE RATINGS

Age Ratings can be helpful for keeping younger customers from viewing and playing more mature content. Once you set an age rating for your content or if it has one assigned by the Content Creator, you can control the age settings for your stations in the Station Monitor. This allows you to quickly switch from an adult playing mature or violent content, to an age restriction for a child who should not see that content in the Launcher.

If you do not wish to assign an age rating to a title, enter '0' into the age rating section of your content settings.

 

DIFFICULTY LEVEL

Each piece of content is also required to have a Difficulty Level. Customers can filter by difficulty to determine if they want to try a hard title or stick with something more basic.

 

TAGS

It is very important that you assign tags to your content. These tags allow your customers to filter through the content you have available based on their interests. If possible it's a good idea to have more than one tag per experience.

 

NUMBER OF PLAYERS

Player mode gives your customers the option to filter through pieces of content that are single or multiplayer. This is very beneficial for groups who come in and want to play multiplayer titles together.

 

FILTERS IN THE LAUNCHER

This is how the Filtering Options will appear for your customers in the Launcher. Notice the Difficulty Level, Player Mode, and Tags appear in the filter section to the left of the content preview panel.

Launcher_Home_Filters.png

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11. Station Monitor & Testing

Start Testing SpringboardVR!

Location_Operator_Monitor_Stations.png

  1. Start by clicking on the “Monitor Stations” button in the Operator Panel.
    • This tab can be managed from any internet-ready device, like a central computer at your location or even a phone/tablet.
    • NOTE: The Station Monitor itself has a unique URL that you can use to access it. You can login directly to the Station Monitor by going to monitor.springboardvr.com. Save that URL to your bookmarks to quickly access this page.
  2. From here you can add time to your station by hovering over a spot on the calendar, clicking the “Walk-In” button on a station card, or clicking the “Reservation” button in the upper right-hand corner of the screen.
    Location_Operator_Station_Monitor_Page.png
    • Your station card will display whether it is in Launcher or the title that is currently running, the amount of time on the station, the time the reservation ends, and any settings you have enabled for the station.
    • You can also access additional features by pressing the three dots at the top right-corner of the station card. Here you can set an age restriction or language setting on your station as well as turn on maintenance mode.
    • If you wish to remote launch a title to one or more stations, click on "Remote Launch" in the upper right-hand corner of the screen. 
  3. If SpringboardVR and SteamVR are not already running, go ahead and launch SteamVR and SpringboardVR from your VR computer.
  4. If you have left Launcher Content Preview Enabled on, content should be viewable from the Launcher, even without time being loaded into the station.
    • You will not be able to launch content until time is added.
    • Notice there is a Call for Help button on the pillars on each side of the content panel.
  5. Add time to your station via the Station Monitor and make sure everything is appearing correctly (content, time, tags, etc.).
  6. Use your controller to point at a title and pull the trigger. You will notice the content's description appears along with the option to go back or to launch it.
  7. Launch a title to ensure that it opens properly. After the title launches, press the system button and select “Switch Game.”
  8. You will now be brought back to the SpringboardVR environment where you can select a different piece of content.
  9. Test out a few titles and play around with the functionality of SpringboardVR to get a feel for how everything works.

 

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12. Other Features

Additional Features of SpringboardVR

USERS

Location_Operator_Admin_Users.png

  1. In your SpringboardVR Operator Panel under “Admin” is the “Users” tab. Here you can create users that can access your SpringboardVR account.
    • From here you can select what permissions each user will have. For example you could make an account specifically for your employees that doesn't allow them access to certain things, such as the Organization Settings and so on.

 

ANALYTICS

Location_Operator_Content_Analytics.png

  1. You can find the Analytics for your stations/content by selecting “Content” then the “Analytics” tab in the SpringboardVR Operator Panel.
    • You can filter this data regarding time spent played in specific content and total station usage.
    • NOTE: We will be revamping this section in the near future.

 

SPRINGBOARDVR SYSTEM TRAY

System_tray.png

  1. The system tray is where you can go to find information about your version of the SpringboardVR software.
  2. Click on the small up arrow, i.e. the system tray icon, then right-click on the SpringboardVR icon. You can see the version of the Desktop Client you are running as well as options to Start Launcher, Show Diagnostics, Restart the Launcher, or Quit the SpringboardVR service.

  

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