Why are there tracked minutes during times when I'm not open?


You may notice tracked minutes right at the beginning of the month or during times when you are not open. This is because all our tracking is done in the UTC timezone. Time differences can play a factor in seeing minutes when your business may not be open. 

For example, if you are in Central Time there is a 5 hour time difference from UTC. So if there is tracked time for a title on July 31st at 7:01 PM Central Time that would be August 1st at 12:01 AM UTC. Because the tracking is done in UTC that time would counts towards your August Commercial Licensing rather than July. 

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