Location Operators
These articles are designed to help location operators troubleshoot problems and answer common questions about their account.
Guides
- Location Operator Setup Guide
- Content Activation Guide
- How does the Temporary Closure work?
- Client Machine Setup for Arena
- Electronic Waivers
- Commercial Licensing Pricing Guide
Best Practices
Troubleshooting
- Fixing a Broken Content Update
- What do I do if a title is not showing up or launching in the Launcher?
- How do I clear my Browser Cache?
- How do I view and accept SpringboardVR content EULAs?
- Why do I get this error, "This widget contains no valid payment methods."?
- How do I verify the integrity of Steam content?
Commercial Licensing
- What are Content Bundles?
- How Commercial Licensing works?
- Can I have a mixture of SpringboardVR licenses and other licenses?
- How do floating licenses work?
- What are the available pricing options for licensing content?
- How do I search for Monthly & Yearly licenses in the Marketplace?
Partnerships & Integrations
- Setting Up Your Checkfront Integration
- Setting Up Your FareHarbor Integration
- Booking Integrations: What features do Checkfront & FareHarbor offer?
- How do I sign up for Checkfront?
- How do I sign up for FareHarbor?
- MixCast VR Photobooth Setup Guide
Billing
- Where can I view my invoices?
- What are the different types of invoices in my account?
- What is the billing cycle for my commercial licenses?
- Why is my Subscription invoice higher than normal?
- Why does the usage data in My Library not match my analytics export?
- Understanding your Recurring Monthly Invoice breakdown.
Operator Panel
- How do I end my SpringboardVR trial?
- How do I add a station to my location?
- Can I apply an age limit to the content in my launcher?
- How do I add or remove content on my stations from My Library?
- How do I add or remove content from the Edit Stations page?
- What's the difference between New Price & Price Change?
Launcher
- Installing SpringboardVR's Desktop Client
- Clearing your Desktop Client Cache
- How do I reassign which Station is assigned to a PC?
- Migrating from Haze to Arena Launcher
- Installing SpringboardVR Arena Launcher (Free-Roam Content Management)
- Adding the SpringboardVR Tutorial to your Launcher
Content
- After The Fall - Getting your customers in to a party together!
- How do I configure Bugs From Space?
- Blaston Multiplayer Setup
- How can I check the download progress of a title?
- Can I add content I license outside of SpringboardVR?
- How do I manually add content to My Library?
Station Monitor
- Why is the time wrong in my Station Monitor?
- Why does my Station Monitor say it's not fully setup?
- Can I manually launch titles for customers?
- Why is there a ton of time in my Launcher?
- Can I set up my POS system to accept payments through the Station Monitor?
- How do I know when a customer has pressed the "Call For Help" button?
Release Notes
- Week of November 18th, 2024
- Week of September 2nd, 2024
- Week of August 26th, 2024
- Week of July 15th, 2024
- Week of July 8th, 2024
- Week of July 1st, 2024
Other
- Monthly & Yearly Licensing FAQ's
- What are one-click install titles?
- Do I have to switch or can I continue to side-load content from Steam?
- Terminology
- SpringboardVR Flow
- Can I request features or customizations?
FAQ
- Can I talk with someone about this product?
- Do I need a server to run SpringboardVR?
- What internet speeds do you recommend?
- How much does SpringboardVR cost?
- Does the 30-day free trial include content?
- Can I install SpringboardVR's desktop client on all my stations during my 30-day trial?